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Please make the request for a battery renovation by completing this survey form.

Tip: Use a smartphone for easy ordering. It's best to take battery photos before filling the order form. Please take 6-8 photos of the battery. (Preferably, a picture from each side of the battery and one photo of the information label with clear, readable text, as shown below in the photo upload example section)

Name

Сountry (for delivery)

Post Index (for delivery)

Choose your preferred language for future correspondence?

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The brand of your bicycle (scooter)

The brand of your battery

Please upload 6-8 photos of the battery. (Ideally, photo from each side of the battery + one photo of the information label with clear readable text)

Examples of battery photos:

Battery problem description section:

A. Please check each of the events that have ever happened with your battery:

The battery started to emit a smell and odor. Smoke came from the battery. The battery suddenly began to heat up on its own. The battery started making some noises. None of the above has ever happened with my battery.

B. Please select one or more of the problems listed below that your battery has. This will help us understand how we can assist you.

1. The problem of lost battery charge capacity:

The battery charges and functions properly overall, but it has lost its initial charge capacity. During use, the battery depletes quickly and no longer provides sufficient support for the distance I need to travel. I want to restore the battery's charge capacity and, if possible, increase it as much as I can.

2. Charging problems with the battery:

The battery suddenly stopped charging, even though it used to charge fine before.

The battery sometimes, during charging, either suddenly stops charging or then starts charging again.

3. Issues with turning on the battery:

The battery suddenly stopped turning on, even though it was fine before.

The battery stopped turning on. But the issue didn't occur suddenly. Before this, the battery sometimes had difficulty turning on, or it took a few tries.

4. Troubles with the battery's functioning:

The battery sometimes intermittently stops working while riding, and then it starts working normally on its own again.

The charge indicator on the battery is malfunctioning or behaving strangely.

The battery is charged, properly inserted into its place on the bicycle, and turned on, but for some reason, the bicycle 'doesn't recognize' the battery and doesn't use its charge.

5. Problems from other categories:

The battery discharges quickly on its own during storage when not in use.

The battery's outer casing is damaged, and I want to repair or replace it.

6. My battery has a different problem not listed above.

My battery has a different problem not listed above.

7. If the battery problem wasn't well-described in the list above, please provide more details: